Hilton is the main international hospitality firm, spanning the lodging sector from luxurious full-service accommodations and resorts to extended-stay suites and mid-priced accommodations. For practically a century, Hilton has supplied enterprise and leisure vacationers the best in lodging, service, facilities and worth. Hilton is devoted to persevering with its custom of offering distinctive visitor experiences throughout its international manufacturers.
JOB TITLE – Receptionist
JOB ID – HOT0751V
COMPANY – Hilton Abu Dhabi Yas Island
JOB SCHEDULE – Full Time
JOB DESCRIBTION
As Receptionist, you’ll present reception providers for Friends to contribute to an total distinctive expertise from check-in by way of check-out and full audits, as required. A Receptionist contributes to the primary impressions of our Friends and, due to this fact, should carry out the next duties to the best requirements:
- Obtain optimistic outcomes from Visitor queries in a well timed and environment friendly method
- Guarantee an environment friendly reception expertise for Friends, together with test in/out, and full audit procedures, as required
- Be sure that each the Entrance Workplace Supervisor and Reception Supervisors are saved totally conscious of any related suggestions from visitors and, or, different departments
- Reveal a excessive stage of customer support always
- Attend acceptable coaching programs, when required, and help with the Evening Crew’s coaching and growth efforts
- Reveal a data of resort room classes, room charges, packages, promotions and different normal product data essential to carry out day by day duties
- Maximize room occupancy and use up-selling strategies to advertise resort providers and amenities
- Use the proper procedures relating to the acceptance of foreign currency echange, bank cards and money in accordance with the resort credit score coverage
- Adjust to resort safety, fireplace rules and all well being and security laws
- Act in accordance with insurance policies and procedures when working with entrance of home gear and property administration methods
- Comply with firm model requirements
- Help different departments, as needed
JOB REQUIREMENTS
- Earlier expertise in a customer-focused trade
- Accomplished highschool certificates or equal
- Constructive perspective and good communication expertise
- Dedication to delivering a excessive stage of customer support
- Wonderful grooming requirements
- Skill to work by yourself and as a part of a workforce
- Competent stage of IT proficiency
- It might be advantageous on this place so that you can display the next capabilities and distinctions: Earlier expertise in money dealing with
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